Effective Date: [28-10-2025]
Brand: Monocrome

At Monocrome, every order is handled with precision and care.
We ensure your bags reach you in perfect condition and on time.

1. Shipping Within India

We currently ship across India using trusted delivery partners such as Shiprocket, Bluedart, and Delhivery.

• Dispatch Time: All orders are processed and shipped within 1–3 business days after payment confirmation.
• Delivery Time: Depending on your location, delivery usually takes 3–7 business days after dispatch.
• Tracking: You’ll receive a tracking link via email or SMS once your order is shipped.

2. Shipping Charges

• Free Shipping on all prepaid orders above ₹999.
• For orders below ₹999, a small delivery fee may apply (visible at checkout).

3. Order Processing & Verification

Every order goes through a quality check before dispatch.
In case of any address issue, payment verification, or stock delay, our team will reach out to you directly via email or WhatsApp.

4. Delivery Delays

While we work hard to deliver on time, unforeseen delays may occur due to:

• Remote area deliveries
• Weather conditions
• Courier partner delays
• Unreachable or incorrect address

If your order is delayed beyond 10 business days, please contact us and we’ll ensure it’s resolved quickly.

5. Address Changes

If you entered a wrong address or need to update details, contact us at monocromecare@gmail.com within 12 hours of placing the order.
After dispatch, changes may not be possible.

7. Damaged or Missing Items

If your parcel arrives damaged or tampered, please:

• Do not accept the package, and
• Notify us immediately at monocromecare@gmail.com with photos or videos.

We’ll assist with replacement or refund as per our Refund & Exchange Policy.

9. Our Commitment

At Monocrome, every order is packed with care, shipped securely, and tracked until it reaches your hands.
Our goal is simple — premium products, premium experience.