FAQ's
Frequently Asked Questions (FAQ)
- Yes, we offer Cash on Delivery for your convenience. A small ₹40 COD fee is applied to every COD order to cover handling and verification costs. If you wish to avoid this charge, you can choose Prepaid payment at checkout.
- All orders are processed within 1–3 business days and delivered in 3–7 business days depending on your location.
- You’ll receive a tracking link once your order is shipped.
Once your order ships, you’ll get a tracking link via email or SMS.
You can track your parcel’s journey in real-time until it reaches your doorstep.
- Yes, you can request an exchange within 3 days of delivery if the product is unused and in its original packaging.
- Just email your order ID, photos, and reason to monocromecare@gmail.com
Refunds are offered only if the product received is damaged or incorrect, and a valid unboxing video is provided.
All our products are shipped from New Delhi, India and go through strict quality checks before dispatch.
Our handbags are crafted using premium vegan leather, designed for durability, comfort, and a timeless luxury finish.
You can reach our team anytime at monocromecare@gmail.com
— we typically respond within 24 hours.
- Every Monocrome bag is black, bold, and timeless — built for women who love minimal luxury.
- We focus on premium materials, clean design, and uncompromised quality.
