Effective Date: [28-11-2025]
Brand: Monocrome
At Monocrome, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
When you use our website or make a purchase, we may collect the following types of information:
a) Personal Information
- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
b) Payment Information
- UPI, Credit/Debit Card, or Net Banking details (processed securely via third-party payment gateways such as Razorpay or PhonePe).
- We do not store or have access to your complete payment card details.
c) Device & Usage Information
- IP address, browser type, operating system, and pages visited.
- This data helps us improve website performance and user experience.
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders.
- Communicate with you regarding order updates, confirmations, and support.
- Personalize your shopping experience.
- Improve website functionality and security.
- Comply with legal obligations.
3. Data Security
We implement appropriate security measures to protect your personal information.
All transactions are processed through secure, SSL-encrypted payment gateways.
However, no online platform is 100% secure, and Monocrome cannot be held responsible for security breaches beyond its control.
4. Cookies
Our website uses cookies to enhance your browsing experience.
Cookies help remember your preferences and provide personalized recommendations.
You may disable cookies through your browser settings, though some features may not function properly.
5. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information.
However, we may share necessary data with:
- Delivery partners for shipping your orders.
- Payment gateways for processing transactions.
- Legal authorities if required under applicable laws.
6. Email & SMS Communication
By providing your contact information, you consent to receive order-related notifications and promotional updates.
You can opt out of marketing communications at any time by contacting monocromecare@gmail.com.
7. Your Rights
You have the right to:
- Access or correct your personal data.
- Request deletion of your data (where legally permissible).
- Withdraw consent for marketing communications.
To exercise these rights, email us at monocromecare@gmail.com
8. Third-Party Links
Our website may contain links to third-party websites.
Monocrome is not responsible for the privacy practices or content of these external sites.
9. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time.
Revised versions will be posted on this page with an updated effective date.
